Returns & Store Policies
If you have any questions, you’ve come to the right place! Winterluxe wants to ensure that your expectations are met and that all of our processes are seamless and clear. As a small business, we oversee every step of the design process and truly hope that you enjoy your luxury leggings as much as we’ve enjoyed creating them! If you can’t seem to find the answer to your question below, please feel free to contact us at: hello@winterluxelife.com Thank you for your business, and stay warm!
Return Policy
Return is available only for full length tights. If you are unsure please order a full length tight to check for fit, we are happy to do free alterations on lengths after purchase at our Collingwood workroom. We offer returns on full length tights when the item has not been worn. If there are signs of use, we will not accept the return. All tags must still be attached, the item must be returned within 30 days of receiving the item along with a valid receipt. See full policy here.
Please fill in the Returns form with your leggings with reason for return so we can improve our service to you. Please find Returns Form here
Exchanges
If you would like to exchange your item you may purchase a second item and we will then accept the return of the first item and offer a refund. We offer returns when the item has not been worn if there are signs of use we will not accept the return. All tags must still be attached, the item must be returned within 30 days of receiving the item along with a valid receipt.
If you do plan on shipping a product for an exchange, please keep in mind that we will not bear the additional cost.
Delivery
Winterluxe utilizes Australia Post for all domestic orders and we also deliver internationally. All international orders are trackable via Sendly international service. Since we are based in Melbourne, Australia we will verify the approximate number of days it may take for delivery when you receive your shipping details. Domestic orders will take approximately 14 days. Delivery costs can be found on our site in the checkout and will not be refundable. Our goal is to have your order dispatched within 72 hours of receiving the delivery information. Please keep in mind that any delivery information is an estimate and is subject to change. In order to receive the delivery, all parcels must be signed for. If someone is unable to sign for the parcel, it should be delivered to the nearest post office.
Product Variance Statement
It is important to note that product variance may occur. We hope that you can understand that our products are handcrafted, making them luxurious and unique. We do not consider variance as defective because all measurements are approximate and variance will occur with any other retailer. These variances may include length, dye colour, and fabric differences. We hope you can understand our efforts to create a product that is warm, lush, and fashionable.
Fabric Care
To ensure the longevity of your leggings, we recommend that you do not machine dry your leggings. We suggest that you wash them as you normally would with cold water and then leave to air dry.
Photo release
We truly love to see pictures of you in your luxurious, warm leggings! Please feel free to tag us in your photos with @winterluxelife or the hashtag #winterluxelife. Please keep in mind that if you do so, you are authorizing Winterluxe to share your digital photos on our various social platforms without consideration or consent. Thank you for your business and we can’t wait to see photos of you and your friends in your limited edition Winterluxe designs!
Availability
A limited quantity of tights made at each release. Winterluxe reserves the right to announce a style to be sold out. If you have paid and we cannot fulfil the order we will refund your purchase amount.
Privacy Policy
View our privacy policy here.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."