30 Day Money Back Guarantee
RETURNS POLICY FOR PRODUCTS PURCHASED ONLINE
We want our customers to fall in love with every pair of tights purchased from Winterluxe. If you are not 100% happy when you receive your order simply return it in the condition you receive it and we will offer you an exchange or refund no questions asked! This is available for full-length tights only, we want you to love your custom cut Winterluxe tights, so you are welcome to order full-length tights and then return for custom length changes. See below for further details.
Follow the instructions below to ensure a smooth transaction:
CONDITIONS FOR RETURNS
- Products must be returned within 30 days of purchase for domestic and international orders*.
- Original tags must remain attached.
- Return on full length only
- Item(s) must be in original condition, unworn, unsoiled and in original packaging
HOW TO RETURN - WITHIN AUSTRALIA
- Ensure all tags are intact and items are unworn as per the conditions above
- Send the item back to us by Registered Post with a tracking number. Please ensure you hold on to the tracking number to ensure a safe return. Expenses associated with postage shall not be refunded on any return items.
- Included the following items in your satchel:
- Thee items you wish to return/exchange
- The Winterluxe invoice
Please print and complete the Return Form, available here.
Once your package is received by Winterluxe your refund will be processed immediately. If you want an exchange please see our exchange policy here
Refunds will be made to the credit card or stripe account which was used to purchase your Winterluxe items.
Refunds are given on full priced garments only and exclude any shipping charges incurred by the customer on the original order or the return. Please note Winterluxe cannot be held liable for any items lost in transit, so keep the tracking number safe!
HOW TO RETURN - FOR INTERNATIONAL ORDERS
Please note Winterluxe does not offer free International returns or exchanges. If you wish to return an item for a refund, the shipping cost shall be deducted from your refund.
If you would like to exchange an item, the shipping costs are not covered by Winterluxe. Any packages sent must have a valid international tracking number.
Winterluxe cannot be held liable for any items lost in transit.
Please remember to indicate on the package that the items are intended “for exchange”. Without such notice, the package is at risk of attracting additional customs duties and taxes.
Please note - if you wish to make an exchange we are happy to do so as long as the stock is available. If the stock is not available, a credit note or refund will be offered as an alternative.
Refunds are given on full priced garments only and exclude any shipping charges in current by the customer on the original order or the return. Shipping charges will be deducted from any refunds or returns.
Please send all returns to:
71 Nicholson St, Brunswick East, Melbourne, 3057
If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will gladly refund you for the total amount of your order.
Refunds can only be credited back to the credit card or Stripe account that was used to make the original purchase. The refund will be processed as soon as the items have been received by Winterluxe, however, please allow 30 days from the day you return the product for your account to be credited.
- Refunds are given on full priced garments only, this does not include any associated shipping charges from the original purchase or return.
- Exchanges can only be made if the intended item is available.
If you have any queries regarding the returns and exchanges process, do not hesitate to contact Winterluxe by email firstname.lastname@example.org
Alternatively, you can call us Monday-Friday, 10.00AM - 5.00PM (AEST) on 03 9041 3488
See sizing guide here